Thank you for your feedback about our telephone waiting times!
We are excited to announce a new partnership with the East of England Ambulance Service to help improve how we respond to your calls.
What this means for you:
- Faster response to your telephone queries
- Guidance to the most appropriate service for your needs
- Better overall communication and support
This change takes effect from the 1st August 2025.
We appreciate your continued support as we work to improve your experience.