Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01603 437 559
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- phone us on 01603 437 559
- use your NHS account (through the NHS website or NHS App)
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
We schedule approximately 60% of our appointments so that they are available on the day that you contact us. In order to get the appointment most suited to your needs, it is better to contact early so that you can be given an appointment that day.
We ask that you give an indication of why you need to see the doctor so that you can be given the most appropriate appointment. This is to help us to ensure that your needs are met.
In order to attend an appointment with Lionwood Medical Practice, you must register with us.
Can I book appointments in advance?
If you need to book an appointment in advance, this can be arranged. Please explain your requirements to our reception team.
The doctors have slots that can be booked in advance, however there may be up to a 4 week wait in order to see the doctor or nurse of your choice. The majority of our nurse appointments are pre-bookable up to 4 weeks in advance.
Most nurse slots, general health screening, blood pressure checks, dressings and cervical screenings can all be booked in advance. All annual reviews for diseases such as asthma, diabetes and heart failure can be pre-booked as well as postnatal checks and all childhood immunisations.
Can I arrange to speak to a doctor?
If you would like a telephone consultation, just let us know and a doctor or nurse will phone you back. It may not be the doctor of your choice, unless they are treating you for an ongoing condition.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01603 437 559 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you need to ask for a home visit, please phone the surgery before 10am.
We believe that most problems are better dealt with at the surgery if at all possible. This is because we have all of our examination equipment here and are able to give patients more help.
We visit patients at home only if:
- It’s essential for them to be seen by a doctor
- Due to a medical condition, they are completely unable to get to the surgery
Lack of transport doesn’t count as a reason for not being able to get here.