How to request an appointment
You can request an appointment in the following ways:
- Visiting our Consulting Room
- By using our online services, SystmOnline – if you are not registered to use this service, please use our Register for Online Services triage
- Calling the surgery on 01603 437 559
We schedule approximately 60% of our appointments so that they are available on the day that you contact us. In order to get the appointment most suited to your needs, it is better to contact early so that you can be given an appointment that day.
We ask that you give an indication of why you need to see the doctor so that you can be given the most appropriate appointment. This is to help us to ensure that your needs are met.
In order to attend an appointment with Lionwood Medical Practice, you must register with us.
Can I book appointments in advance?
If you need to book an appointment in advance, this can be arranged. Please explain your requirements to our reception team.
The doctors have slots that can be booked in advance, however there may be up to a 4 week wait in order to see the doctor or nurse of your choice. The majority of our nurse appointments are pre-bookable up to 4 weeks in advance.
Most nurse slots, general health screening, blood pressure checks, dressings and cervical screenings can all be booked in advance. All annual reviews for diseases such as asthma, diabetes and heart failure can be pre-booked as well as postnatal checks and all childhood immunisations.
Can I arrange to speak to a doctor?
If you would like a telephone consultation, just let us know and a doctor or nurse will phone you back. It may not be the doctor of your choice, unless they are treating you for an ongoing condition.
To enable booking appointments online or viewing your summary patient record you will need to register for this service. Each family member will need an individual username and password.
When attending the surgery to register for our online services, please bring ID e.g. passport or driving licence and also your email address. Once you have registered you will be given a username and password. Please note, once you have been given your username and password there may be a delay of up to one hour before you can use your username and password to log in with.
Please make a separate appointment for each person seeing the doctor.
Appointments that are bookable online are only for the duration of 10 minutes and are to deal with one problem only.
These online appointments are with a doctor or our advanced nurse practitioner, Jonathan Gardner, and cannot be used for child vaccinations, travel vaccinations, cervical smears, blood tests, dressings, new patient checks or pill checks. If you have any doubts, please contact the surgery.
If you are unable to attend your appointment, please inform us as soon as possible.
Appointments can be cancelled using our Cancel an Appointment triage.